Search for:
biz - 0800 424 946. Your free business information and referral service.
Consumer laws, including the Consumer Guarantees Act, the Fair Trading Act, and the Credit Contracts and Consumer Finance Act, exist to protect the rights of consumers from unfair, misleading or deceptive trading practices. This is an introduction to New Zealand's consumer laws.
If customers buy goods from you, you need to be aware of their rights. Familiarize yourself with these rights by reading through this brief summary of the Sales of Goods Act. It includes information for manufacturers and retailers on what to do when faulty goods are returned.
This information is brought to you by Ministry of Consumer Affairs
This guide aims to promote understanding of the Fair Trading Act, how it applies to both businesses and consumers, and the role of the Commerce Commission in enforcing the Act.
This information is brought to you by The Commerce Commission
See the situation from the point of view of consumers by reading through this guide on how the Consumer Guarantees Act applies to goods they have purchased. It explains the guarantees for goods, rights and remedies from traders and manufacturers if a guarantee is not met, outlines ‘extra loss or damage’(consequential loss) and provides guidance on how to take the matter further.
See the situation from the point of view of the consumer by reading through this guide on how the Consumer Guarantees Act applies to the services they have paid to have carried out. It explains the guarantees for services, rights and remedies if a guarantee is not met, outlines ‘extra loss or damage’(consequential loss) and provides guidance on how to take the matter further.
Information for manufacturers, importers, wholesalers and retailers on their rights and responsibilities with product safety. What to do if you purchase an unsafe product and how to recall unsafe products that you have already sold.
Information on your rights to complain and how to do it in accordance with the Ministry of Consumer Affairs. If you are unhappy with a product you purchased or a service you paid for you may have a right to complain under the Consumer Guarantees Act or Fair Trading Act.
A guide to making complaints and settling disputes through the Disputes Tribunal for consumers, businesses, trades people and service providers. Find out what claims can be made, actions the Tribunal may order and the cost. Also outlines what to expect and helps you to prepare for the hearing.
Do you know your obligations under the Fair Trading Act? Retailers, manufacturers, importers and service providers all need to be familiar with their duties regarding product safety. This guide will also help you comply with and identify weight and measurement under the Weights and Measures Act.
Are your customers protected? This guide will help assist your business understand what your obligations are, the Commission’s role and the consequence of non compliance. Find out what you need to do and how the Act applies to you.
Register for 'my business' and you'll be able to subscribe to our e-newsletter, receive email alerts and save your work and favourite topics to come back to.
Email
Password
Remember me
I've forgotten my password
Watching what your competitors do and don't do well might help you improve your business and get a competitive edge.