Welcome to business.govt.nz

Managing a business

How you manage the day-to-day demands of being in business can make a difference to your success. You'll be making decisions that effect how your business runs and how quickly you achieve your business goals. It's a good idea to keep up with the latest business practices and the things you can do to improve how your business operates.

Business leadership and decision making

Everyone can learn to be a better leader and decision maker. Developing or improving your own, or your team's ability to inspire and lead your business is likely to improve your business results and performance.

Customer service

Satisfied customers will often refer others to you and become loyal customers. Keeping your customers happy means providing excellent customer service, great products and a commitment to quickly sorting out any problems your customers or clients experience.

Developing your product or service

New technologies, trends and changing customer demands may mean you need to adapt and develop what your business offers, to stay competitive. This is an introduction to developing your businesses products and services.

Effective management practices

How a business is managed can make a difference to how successful it is. Keeping up with the latest management techniques and developing your management skills could improve the way your business runs and help you develop a more productive and profitable business. This is an introduction to effective management practices.

Environmental business practices

Responsible businesses, big and small are developing sustainable business practices to minimise damage to our precious natural environment. Every individual and business can make a real difference by creating an environmentally sustainable workplace and reducing the environmental impact of your business. This is an introduction to environmental business practices.

Growing your business

Are you looking to expand your business or take it to the next stage? Every business grows in its own direction, in its own time. For some businesses it might involve taking on more staff, launching into new markets or increasing sales. For others it might mean developing new products, diversifying, or expanding your sales and distribution channels.

Manufacturing and production

Manufacturing has changed a lot in the last few decades with new production techniques and computers now commonly used by New Zealand businesses. Many companies are also looking to work with manufacturers in other countries to improve productivity, access specialist skills or be closer to overseas markets. This is a general introduction to manufacturing in New Zealand and overseas.

Providing a safe and healthy workplace

New Zealand employers must provide a safe working environment and workplace for employees and visitors. Employees also have a responsibility to keep themselves and others safe on the job. There are steps you can take to reduce the chance of workplace accidents and create a healthier environment. This is an introduction to providing a safe and healthy workplace.

Your business premises

Does your business need premises to operate from? Whether you lease, purchase or share premises with others, you'll want to make the right decision about where to locate your business. You may even need to think about fitting-out your premises.

Your office systems

Having well organised office systems can make it easier to manage the day-today running of your business. Whatever your business is, you'll need to maintain your equipment, keep track of accounts and keep your paperwork in order. You may also need systems for ordering supplies and controlling stock levels. This is information on developing business office systems.


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It's important to protect your ideas and your company name. An intellectual property specialist can advise you on the steps to take.