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Satisfied customers will often refer others to you and become loyal customers. Keeping your customers happy means providing excellent customer service, great products and a commitment to quickly sorting out any problems your customers or clients experience.
Download a customer complaint form and read about your business' legal obligations under the Customer Service Guidelines. Also provided is an overview of customer service - what customers value and the effects of poor customer service.
This information is brought to you by Ministry of Consumer Affairs
A guide offering tips for business owners on how to retain customers. Included are nine tips to gain repeat business and get your customers to think more positively about your business.
This information is brought to you by National Bank of New Zealand
The ISO 9000 series of Standards is designed to help you develop internationally recognised quality management systems and increase customer satisfaction.
This information is brought to you by Standards New Zealand
A brief article for managers and business owners on recognising and meeting customer needs.
This information is brought to you by The Small Business Company
One of the most compelling ways that businesses can differentiate themselves in the marketplace is to offer outstanding customer service. Learn how to deliver great customer service, the benefits of doing so, and the dangers if a customer leaves disappointed.
This information is brought to you by WHK Gosling Chapman
The art of making effective sales is an important part of being in business. Most products or services don't just sell themselves. Customer service is an essential skill for any business.
This information is brought to you by Lindsay Consulting Ltd
Information for managers and business owners about what customer service really means for you and your customers. How to know if your customer service is as good as it could be and what you can do to improve it.
This information is brought to you by Synthesis Marketing
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New Zealand is the first OECD country to wake. Our working day spans the afternoon on the West Coast of America, part of the Asian day, and ends with breakfast in Europe.