Getting a new igovt password

Have you forgotten your igovt password or username?

Username

If you have forgotten your username you will need to call us.

• From New Zealand: 0508 633 564 (0508 MED LOGON) (toll free)
• From overseas: +64 3 962 6242 (overseas call charges apply)

Password

If you've forgotten your password:

• Click on the Log on link (You'll find it at the top of this website).
• Then from the igovt screen select the Forgot your password? link. 
• You will then need to enter enter your username and email address.  Please ensure that you enter the same email address that you've registered with us.
• After you correctly answer the reminder questions to verify your identity, we will email you a temporary password.  You will need this to change to a self-selected permanent one the next time you log on.

If your password has expired:

• Your password will expire every 12 months, when you logon to the website after your password has expired you will automatically be directed to the 'Change your password' screen.
• Follow the steps on screen to complete the change.
• Once you have changed your password you will be returned to the website.