Consumer laws
This section gives an overview of the Sales of Goods Act and the Fair Trading Act and details a business' rights and obligations.
Complying with the Fair Trading Act
What businesses can do to ensure they comply with the Fair Trading Act.
Consumer Guarantees Act
The Consumer Guarantees Act (CGA) is about the quality of goods and services. It protects customers from poor quality services and goods that do not meet reasonable expectations.
Credit (Repossession) Act
You can only repossess when the security interest is specified in the contract. You must follow the six steps of repossession.
Product safety
Information for business on how to comply with product safety standards and information on product recalls.
Developing a complaints policy
How to develop a good complaints policy, your legal obligations, how to train your staff on taking complaints, an example of a customer complaint form.
Consumer legislation for your business type
Ministry of Consumer Affairs advice for particular business types.
