Commerce Commission
with Commerce Commission
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Develop a fair trading compliance programme
The Fair Trading Act exists to prohibit certain conduct and practices in trade, to provide for the disclosure of consumer information relating to the supply of goods and services, and to promote product safety.
The Fair Trading Act exists to prohibit certain conduct and practices in trade, to provide for the disclosure of consumer information relating to the supply of goods and services, and to promote product safety.
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Sample complaints handling register [DOC 34kb]
Sample complaints handling register for collecting and recording information about customer complaints relating to the Fair Trading Act.
Sample complaints handling register for collecting and recording information about customer complaints relating to the Fair Trading Act.
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Advertising and promotion compliance check sheet (DOC 116 KB)
Fair Trading Act compliance tool to enable in-house checking and approval of all publicity material prior to any material being approved and released for use.
Fair Trading Act compliance tool to enable in-house checking and approval of all publicity material prior to any material being approved and released for use.
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Fair Trading Act policy compliance: management questions check list [DOC 149kb]
Check sheet to enable in-house checking of the business’s overall compliance with the sample Fair Trading Act policy.
Check sheet to enable in-house checking of the business’s overall compliance with the sample Fair Trading Act policy.
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Fair Trading Act policy compliance: staff questions check sheet [DOC 108kb]
Tests the types of controls management should have put in place and it records staff assumptions about Fair Trading Act compliance practices
Tests the types of controls management should have put in place and it records staff assumptions about Fair Trading Act compliance practices
