Mobile Voice and Data Services

The All-of-Government contract for Mobile Voice and Data services is managed by the ICT Centre of Expertise (CoE) at the Department of Internal Affairs (DIA). The initial contract runs until 23 April 2015 and offers the following services to agencies:

Core Services

• Access to supplier’s mobile network (mandatory)
• Mobile Voice (mandatory)
• Mobile Data (mandatory)
• Mobile messaging-text and multi-media (mandatory)
• Hardware (optional)

Support Services (to be provided to all Participating Agencies)

• Call centre support
• Retail based support
• Online support tools
• Request Fulfilment
• Incident management
• Issues management
• Invoicing (on request by PA > e-invoicing, consolidated invoicing)
• Service audits
• Billing audits (annual)
• Benchmarking (CoE centric)
• Continuous improvement
• Innovation

Value Add Services (optional)

• Connectivity Solutions
• Virtual telephony
• Mobile Applications
• Messaging solutions
• Mobile Device Management
• VIP service

Supplier Panel

The panel of suppliers includes:

• Gen-I New Zealand limited
• Vodafone New Zealand Limited
• Two Degrees Mobile Limited

Becoming a Participating Agency

Eligible agencies can access the contracts by signing a Letter of Accession to a Memorandum of Understanding (MOU) between your agency and the DIA. Participating Agencies outside of the Public Service are also required to sign a Non-Disclosure Agreement.

Along with the MOU, each agency will receive a Contract Summary and Pricing Guide that provides more detail on the contracts and the specific offerings of the three suppliers. If you would like to discuss your Agency's requirements please email mvd.coe@med.govt.nz . The ICT CoE team will be happy to answer questions.

• View our agency presentation [1 MB PDF].

The Buyers’ Guide

The buyers' guide [1.2 MB PDF] provides eligible agencies with an overview of:

• Key benefits of buying off this contract
• How agencies will transition to the contract
• What you can buy off the contract, and how
• Roles and responsibilities: buyers, suppliers and the Centres of Expertise 

Case Studies

• NZ Police MVD case study 2013 [91 KB PDF]