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Operations strategy overview

Operations strategy overview

Your business’s operations are all the resources, processes and systems needed to create your products and services. Improving your operations strategy can help your business run more smoothly, get a competitive advantage, and be more sustainable in the long term.

Our quick self-assessment tool will help you reflect on your current operations and our interactive tools and pages will help you think strategically about your operations.

Check out the topics and the interactive tools available in this section. Use the links or the navigation pane to browse through the pages and tools.

Being strategic about your operational efficiency, inventory, networks, capacity and quality helps to take your business to the next level. Find out what you’re already doing well and where you could improve your operations.

At the end of this assessment you’ll get:

  • a better idea of your strengths and weaknesses
  • practical tips and tools
  • links to expert advice.

5-10 minutes

Self assessment: Operations


Two farmers

Did you know...

If your business is in a low growth market with mature products and services, operational innovation is the only way to get ahead of competitors, according to Michael Hammer, operational innovation guru.

The right time to focus on efficiency and innovation is when:



Did you know...

Companies of all sizes have achieved extraordinary improvements in cost, quality, speed, profitability, and other key areas by focusing on, measuring, and redesigning their customer-facing and internal processes — Michael Hammer

I know how to improve the efficiency of my business processes.


woman with boxes

Did you know...

Inventory is the largest asset many companies own, according to Investopedia. Working out the most economical amount of inventory to order each time can help free up cash for other things.

I’ve weighed up the pros and cons of storing inventory (stock).


woman business planning

Did you know...

Businesses carrying excess inventory pay around 30% more in costs each year compared with companies operating at optimal inventory levels, according to The Retail Owners Institute.

I always order the optimal amount of inventory.


workers with digger

Did you know...

Outsourcing more than 15 to 30% of a firm’s innovation activities becomes challenging for maintaining the effectiveness of the organisation, according to the Centre for European Economic Research.

I’m sure about which parts of my business to outsource and which to keep or bring in-house.


Tool man with paper

Did you know...

Government standards state that all contracts must comprehensively specify your requirements in a concise, easy-to-understand way that provides the supplier
with all the information it needs to deliver successfully. — NZ Government Procurement

I know what makes a good contract and how to negotiate what goes into one.


woman at computer

Did you know...

What gets measured gets managed. — Peter Drucker, management expert

I know how much customer demand exists for what I sell.


people at desk

Did you know...

Inadequate or improper capacity management can affect financial performance and hurt business prospects, according to Investopedia.

Throughout the year, I’m able to meet customer demand.


builder and businessman

Did you know...

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. — Peter Drucker, management expert

I know the level of quality my customers expect.


group of people

Did you know...

Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures. — Tom Peters, management expert

I control the quality of my products or services by:

Tell us about your business

Just one last step before your self-assessment results. So we can shape future tools and services around your needs, please tell us about your business size, location, age and industry.

Be strategic

Tips and tools to help you think strategically about your operations

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