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COVID-19: Contact tracing with NZ COVID Tracer app

All businesses will be required to display government generated QR code posters at all premises from 11:59am on Wednesday 19 August. Find out how to get your QR code poster and what to do if you have multiple sites.

Auckland is at Alert Level 3 and the rest of New Zealand is at Alert Level 2. Restrictions are in place for businesses to keep workers and customers safe.

Auckland is at Alert Level 3 and the rest of New Zealand is at Alert Level 2. Restrictions are in place for businesses to keep workers and customers safe.

All businesses can operate, provided they can meet the rules to operate safely, just as they normally do to meet their duties under the Health and Safety at Work Act. Government agencies won’t make these decisions for businesses.

For more information, check out the business.govt.nz page for Workplace operations at COVID-19 Alert Levels.

Contact tracing at Alert Levels 2 and 3

At Alert Levels 2 and 3, all businesses and services are required to download and display government generated QR code posters at all premises.

This comes into effect from 11.59am Wednesday 19 August and it will be mandatory for all businesses and services of any size to:

  •  display the official government QR code for the NZ COVID Tracer App, and
  • have systems and processes in place to otherwise support contact tracing for people who do not scan in with the NZ COVID Tracer app (such as a pen-and-paper register or a digital sign-in system).

A separate poster is needed for each premises or unique location, and businesses can print as many copies of each poster as is needed for each premises. It’s advised to print posters in A4 and in colour (if possible), and to not crop them — the posters must be displayed in their entirety.

Posters are to remain up for the duration of these Alert Levels, or if these Levels are enacted again at any time.

Customers who use the NZ COVID Tracer App won’t be required to also fill out their details in a separate register.

Businesses who have not already generated an official QR code poster for each premises can do so through a web form.

You will need:

  • a valid New Zealand driver licence so your identity can be verified
  • the address details for each of your premises
  • your email address
  • an email address and contact phone number for each of your locations.

Create your official NZ COVID Tracer Poster (external link)  — covid19.govt.nz

Information for businesses with multiple sites

If you have a large number of premises or do not have a driver’s licence, you can also get your official QR codes by sending a completed template to the Ministry of Health’s NZ COVID Tracer support team at help@covidtracer.min.health.nz.

Complete the NZ COVID tracer in a bulk upload (external link)  — Excel template — Ministry of Health 

Want more information?

You can find further information about the QR codes and all download processes from the Ministry of Health.

NZ COVID tracer (external link)  — Ministry of Health

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