Retail guidance

Retail guidance

COVID-19 Protection Framework guidance if you operate in the retail sector.

Retail rules apply to all general retail, including in-store shopping, bank branches, farmers markets, occasional markets, petrol stations, and takeaway food and beverage businesses (as long as there is no consumption onsite, there are specific rules for foodcourts).

Business/service Operating at Red
All retail
  • Retail may open with indoor capacity limits based on 1 metre distancing (not including workers).
  • Face masks are required indoors for staff and customers (unless a person is exempt).
  • There are no capacity limits, or requirements to wear masks outdoors.
  • If food is to be consumed on premises under the control of this business, then the business must follow food and drink service rules.
    Food and drink service guidelines
Malls, department stores, shopping centres
  • Retail guidance above applies to retail operations.
  • Businesses will need to assess the different components of their services and follow the relevant guidelines.
  • Rules on foodcourts in malls can be found at Food and drink service guidelines.
Basic needs businesses, including dairies, petrol stations (including any convenience store operating out of a petrol station), pharmacies, and supermarkets
  • Retail guidance above applies to retail operations.
  • My Vaccine Pass can’t be required for customers.
Business/service Operating at Orange
All retail
  • Retail may open with no capacity limits indoors or outdoors.
  • Face masks are required indoors for staff and customers (unless a person is exempt).
  • There are no requirements to wear masks outdoors.
  • If food is to be consumed on premises under the control of this business, then the business must follow food and drink service rules.
    Food and drink service guidelines
Malls, department stores, shopping centres
  • Retail guidance above applies to retail operations.
  • Businesses will need to assess the different components of their services and follow the relevant guidelines.
  • Rules on foodcourts in malls can be found at Food and drink service guidelines
Basic needs businesses, including dairies, petrol stations (including any convenience store operating out of a petrol station), pharmacies, and supermarkets
  • Retail guidance above applies to retail operations.
  • My Vaccine Pass can’t be required for customers.
Business/service Operating at Green
All retail
  • Retail may open without restrictions
  • Basic needs businesses are not permitted to require My Vaccine Passes from customers. These businesses include dairies, petrol stations (including any convenience store operating out of a petrol station), pharmacies, and supermarkets.

Visit the Unite against COVID-19 website for information about changes to the traffic light system:

Changes to the traffic light system(external link) — Unite against COVID-19

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