Services guidelines

Services guidelines

COVID-19 Protection Framework guidance if you operate in the service sector.

Workplaces

Workplaces may open, provided they are not undertaking activities that are otherwise restricted. At Red, working from home may be appropriate for some staff.

Food and drink services

If you provide food and drink services (other than providing food for your workers), your business should follow the food and drink services guidelines.

Food and drink services

Close proximity services

If you provide close proximity services, your business should follow the close proximity service guidelines.

Close proximity services

Business/service Operating at Red
Animal welfare services (including veterinarians) and other animal services (including dog walkers, kennels/catteries, and grooming)
  • Workplaces can open (including any in-home services). Working from home may be appropriate for some staff.
  • Any retail services may open with capacity limits based on 1 metre distancing indoors, there are no capacity limits outdoors.
  • Indoors, face masks are encouraged in the workplace and required for public facing staff and (human) customers at veterinary services, animal health and welfare services, and retail (unless a person is exempt),
  • Outdoors there are no face mask requirements.
Building, construction, maintenance, and utility services
  • Workplaces are open, working from home may be appropriate for some staff.
  • Any indoor retail services may open with capacity limits based on 1 metre distancing, there are no capacity limits outdoors.
  • Indoors, face masks are encouraged in the workplace, and required for both staff and customers at retail.
  • There are no face mask requirements outdoors.
Client consultation services (including financial advice, legal services, and motorcycle driver training)
  • Workplaces are open, working from home may be appropriate for some staff.
  • Face masks are encouraged in the workplace.
Extracurricular education services (including tutoring and music lessons)
  • Classes can run. Providing virtual classes may be appropriate in some cases.
  • Face masks are encouraged.
  • Classes that are provided at a licensed early childhood service, a registered school, a tertiary education provider and/or a school hostel should follow the advice from the Ministry of Education.
Covid-19 Protection Framework advice for schools and kura(external link) — Ministry of Education
  • Classes that are provided at an indoor exercise facility for which access is limited to members such as classes at a gym should follow the rules for gyms.
Entertainment, recreation, and exercise
  • If you provide close-proximity services, your business should follow the close proximity service guidelines.
Close proximity services
  • If the class is a voluntary or not-for-profit sporting, recreational, social, or cultural activity that is not close-proximity, such as social sport training that is coached by a volunteer parent, or a large class, then it should follow gathering rules.
Events and gatherings
General in-home services, eg home cleaners, security services, locksmiths, pest controllers, in-home installation of goods, removal and moving companies, property management, building inspections
  • In-home services can operate.
  • Face masks are encouraged.
  • For information on real estate, refer to the Real Estate Authority and Tenancy Services guidance. 
COVID-19: Information for real estate licensees(external link) — Real Estate Authority

COVID-19 information for landlords and tenants(external link) — Tenancy services
Health and disability services
  • For more information on operating a health and disability service:
COVID-19: Information for health professionals(external link) – Ministry of Health
  • Worker vaccinations are required for health practitioners. 
  • For more information on worker vaccination requirements:
Vaccines and the workplace(external link) — Employment New Zealand

COVID-19: Vaccine information for health professionals(external link) — Ministry of Health
News and broadcast media services, film and TV production, and photography services
  • Close-proximity service rules may apply to parts of your operation, such as make-up.
  • Workplaces are open, working from home may be appropriate for some staff.
  • Any retail (eg, a shopfront) may open with indoor capacity limits based on 1 metre distancing.
  • Face masks encouraged in the workplace, and required for indoor retail (unless a person is exempt).
Public sector services
  • Workplaces are open, working from home may be appropriate for some staff.
  • Refer to Te Kawa Mataaho guidance on how to operate.
Public Service workforce guidance for the COVID-19 Protection Framework(external link) — Te Kawa Mataaho Public Service Commission
Real Estate Agencies Different rules apply for different real estate activities, please refer to Real Estate Authority guidance:

COVID-19: Information for real estate licensees(external link) — Real Estate Authority
Repair services (including mechanics and tech repair)
  • Workplaces can open (including any in-home services), working from home may be appropriate for some staff.
  • Any retail services may open with indoor capacity limits based on 1 metre distancing.
  • Face masks required for staff and customers indoors at public facing businesses (unless a person is exempt).
Scientific services
  • Scientific services may operate.
Social housing services (housing and housing support services provided, funded and/or under contract to by Kāinga Ora (Homes and Communities), Te Tūāpapa Kura Kāinga (Ministry of Housing and Urban Development), Ara Poutama (Department of Corrections) and/or Oranga Tamariki (Ministry for Children)
  • My Vaccine Passes can’t be required for those accessing services.
Social services For social services guidance see the Ministry of Social Development:

COVID-19 Protection Framework guidance for social service providers(external link) — Ministry of Social Development
Union services
  • Workplaces are open, working from home may be appropriate for some staff.
  • Face masks are encouraged in the workplace.
Business/service Operating at Orange
All services
    • Workplaces may open without restrictions.
    • Facemasks are encouraged indoors
    • Services with retail, food and beverage, or close proximity components must operate under those rules
Retail
Food and drink services
Close proximity service guidelines
Business/service Operating at Green
All services
  • Workplaces may open without restrictions.
  • Facemasks are encouraged indoors

Visit the Unite against COVID-19 website for information about changes to the traffic light system.

Changes to the traffic light system(external link) — Unite against COVID-19

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