Services guidelines

Services guidelines

COVID-19 Protection Framework guidance if you operate in the service sector.

At all levels

Workplaces may open at all levels, provided they are not undertaking activities that are otherwise restricted. At red, working from home is encouraged if appropriate to the workplace.

Workplaces must display NZ COVID tracer app QR codes, but vehicles are not required to do this.

In general, workers who are regularly present in the workplace do not need to scan NZ COVID tracer app QR codes. However, all other persons on the premises (including customers) must scan QR tracer codes, or other record keeping must be used.

Client-facing services must also undertake record keeping for contact tracing purposes (ie all those in this part of the workplace must scan NZ COVID tracer app QR codes, or other record keeping must be used).

If you provide food and drinks to customers, your business should follow the food and drink service guidelines.

Food and drink services

If you provide close contact services, your business should follow the close contact service guidelines.

Close contact services

Business/service At all levels
Animal welfare services (including veterinarians) and other animal services (including dog walkers and grooming)
  • In-home services must keep contact records for their workers.
Building, construction, maintenance, and utility services
  • Worker vaccinations are required for work on mandated services including health and education providers.
  • In-home services must keep contact records for their workers.
For more information on worker vaccination requirements:

Vaccines and the workplace(external link) — Employment New Zealand
Client consultation services (including financial advice and legal services)
  • In-home services must keep contact records.
General in-home services, eg home cleaners, security services, locksmiths, pest controllers, in-home installation of goods, removal and moving companies, property management, building inspections
  • In-home services must keep contact records for their workers.
  • Open homes must follow the same rules as for events.
Events guidelines
Health and disability services
  • In-home services must keep contact records for their workers.
  • Worker vaccinations are required for health practitioners. 
For more information on worker vaccination requirements:

Vaccines and the workplace(external link) — Employment New Zealand

COVID-19: Vaccine information for health professionals(external link) — Ministry of Health
News and broadcast media services, film and TV production
  • Close-proximity service rules may apply to parts of your operation, such as make-up.
  • We recommend keeping contact records for workers.
Public sector services
  • Te Kawa Mataaho will have guidance on how to operate.
Public Service workforce guidance for the COVID-19 Protection Framework(external link) — Te Kawa Mataaho Public Service Commission
Real Estate Agencies Real Estate services will need to assess the different components of their services. For example, auctions and open homes will need to run under the rules for events, property management services are in-home services, and office spaces are workplaces.

Events guidelines

For more information:

Real Estate Authority’s COVID-19: Information for real estate licensees(external link) — The Real Estate Authority
Repair services (including mechanics and tech repair) In-home services must keep contact records for their workers.
Scientific services Scientific services may operate.
Social housing services (housing and housing support services provided, funded and/or under contract to by Kāinga Ora (Homes and Communities), Te Tūāpapa Kura Kāinga (Ministry of Housing and Urban Development), Ara Poutama (Department of Corrections) and/or Oranga Tamariki (Ministry for Children) In-home services must keep contact records for their workers.
Social services For social services guidance see the Ministry of Social Development.
Union services In-home services must keep records for their workers.
Business/service Restrictions are the same if My Vaccine Pass verification is used or not.
Animal welfare services (including veterinarians) and other animal services (including dog walkers and grooming)
  • Workplaces can open (including any in-home services).
  • Working from home encouraged if, appropriate to the workplace.
  • Any retail services may open with capacity limits based on 1m distancing
  • Face coverings encouraged in the workplace and mandatory for retail (unless a person is exempt).
Building, construction, maintenance, and utility services
  • Workplaces are open with working from home encouraged if appropriate to the workplace.
  • Face coverings are encouraged in the workplace.
Client consultation services (including financial advice and legal services)
  • Workplaces are open with working from home encouraged if appropriate to the workplace
  • Face coverings encouraged in the workplace.
General in-home services, eg home cleaners, security services, locksmiths, pest controllers, in-home installation of goods, removal and moving companies, property management, building inspections
  • In-home services can operate.
  • Face coverings are encouraged.
Health and disability services
  • My Vaccine Passes can’t be required for those accessing the services.
  • Workplaces are open with working from home encouraged if appropriate to the workplace.
  • Any retail aspect of the service may open with capacity limits based on 1m distancing (not including workers).
  • Face coverings are encouraged in the workplace and mandatory for retail (unless a person is exempt).
News and broadcast media services, film and TV production
  • Workplaces are open with working from home encouraged if appropriate to the workplace.
  • Face coverings encouraged in the workplace.
Public sector services
  • Workplaces are open with working from home encouraged if appropriate to the workplace
  • Face coverings encouraged in the workplace.
Public Service workforce guidance for the COVID-19 Protection Framework(external link) — Te Kawa Mataaho Public Service Commission
Real Estate Agencies Refer to the advice above for each function:

At all levels – Real Estate Agencies
Repair services (including mechanics and tech repair)
  • Workplaces can open, with working from home encouraged if appropriate to the workplace. This includes any in-home services.
  • Any retail services may open with capacity limits based on 1m distancing
  • Face coverings encouraged in the workplace and mandatory for retail (unless a person is exempt).
Scientific services
  • Workplaces are open with working from home encouraged if appropriate to the workplace.
  • Face coverings are encouraged in the workplace.
Social housing services (housing and housing support services provided, funded and/or under contract to by Kāinga Ora (Homes and Communities), Te Tūāpapa Kura Kāinga (Ministry of Housing and Urban Development), Ara Poutama (Department of Corrections) and/or Oranga Tamariki (Ministry for Children)
  • My Vaccine Passes can’t be required for people accessing the services.
  • Workplaces are open with working from home encouraged if appropriate to the workplace.
  • Face coverings encouraged in the workplace.
Social services For social services guidance see the Ministry of Social Development. 
Union services
  • Workplaces are open with working from home encouraged if appropriate to the workplace.
  • Face coverings encouraged in the workplace.
Business/service Restrictions are the same if My Vaccine Pass verification is used or not.
Animal welfare services (including veterinarians) and other animal services (including dog walkers and grooming)
  • Workplaces can open.
  • Any retail may open with capacity limits based on 1m distancing
  • Face coverings encouraged in the workplace and mandatory for retail (unless a person is exempt).
Building, construction, maintenance, and utility services
  • Workplaces can open.
  • Face coverings encouraged in the workplace.
Client consultation services (including financial advice and legal services)
  • Workplaces can open.
  • Face coverings encouraged in the workplace.
General in-home services, eg home cleaners, security services, locksmiths, pest controllers, in-home installation of goods, removal and moving companies, property management, building inspections
  • In-home services can operate.
  • Face coverings encouraged.
Health and disability services
  • My Vaccine Passes can’t be required for people accessing these services.
  • Workplaces can open.
  • Any retail aspect of the service may open with capacity limits based on 1m distancing
  • Face coverings encouraged in the workplace and mandatory for retail (unless a person is exempt).
News and broadcast media services, film and TV production
  • Workplaces can open.
  • Face coverings encouraged in the workplace.
Public sector services
  • Workplaces can open.
  • Face coverings encouraged in the workplace.
Public Service workforce guidance for the COVID-19 Protection Framework(external link) — Te Kawa Mataaho Public Service Commission
Real Estate Agencies Refer to the advice above for each function:

At all levels – Real Estate Agencies
Repair services (including mechanics and tech repair)
  • Workplaces can open.
  • Any separate retail may open with capacity limits based on 1m distancing.
  • Face coverings encouraged in the workplace and mandatory for retail (unless a person is exempt).
Scientific services
  • Workplaces can open.
  • Face coverings encouraged in the workplace.
Social housing services (housing and housing support services provided, funded and/or under contract to by Kāinga Ora (Homes and Communities), Te Tūāpapa Kura Kāinga (Ministry of Housing and Urban Development), Ara Poutama (Department of Corrections) and/or Oranga Tamariki (Ministry for Children)
  • My Vaccine Passes can’t be required for people accessing these services.
  • Workplaces can open.
  • Face coverings encouraged in the workplace.
Social services For social services guidance see the Ministry of Social Development. 
Union services
  • Workplaces can open.
  • Face coverings encouraged in the workplace.
Business/service Restrictions are the same if My Vaccine Pass verification is used or not.
Animal welfare services (including veterinarians) and other animal services (including dog walkers and grooming)
  • Workplaces and retail can open without number limits.
Building, construction, maintenance, and utility services
  • Workplaces can open.
Client consultation services (including financial advice and legal services)
  • Workplaces can open.
General in-home services, eg home cleaners, security services, locksmiths, pest controllers, in-home installation of goods, removal and moving companies, property management, building inspections
  • In-home services can operate.
Health and disability services
  • My Vaccine Passes can’t be required for people accessing these services.
  • Workplaces and any retail operations can open without number limits.
News and broadcast media services, film and TV production
  • Workplaces can open.
Public sector services
  • Workplaces can open.
Public Service workforce guidance for the COVID-19 Protection Framework(external link) — Te Kawa Mataaho Public Service Commission
Real Estate Agencies Refer to the advice above for each function:

At all levels – Real Estate Agencies
Repair services (including mechanics and tech repair)
  • Workplaces can open. 
Scientific services
  • Workplaces can open.
Social housing services (housing and housing support services provided, funded and/or under contract to by Kāinga Ora (Homes and Communities), Te Tūāpapa Kura Kāinga (Ministry of Housing and Urban Development), Ara Poutama (Department of Corrections) and/or Oranga Tamariki (Ministry for Children)
  • My Vaccine Passes can’t be required for people accessing these services.
  • Workplaces can open.
Social services For social services guidance see the Ministry of Social Development. 
Union services
  • Workplaces can open.
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