Businesses can choose whether to require customers to have My Vaccine Passes as a condition of entry. For some businesses, this decision will affect the rules they must operate under.
Businesses operating under My Vaccine Pass rules must check customers' passes. We recommend at or near the point of entry, or as soon as possible after entry (for example, if there is only one staff member, this might be at the counter).
NZ Pass Verifier(external link) — Ministry of Health
A business may build their own verifier app, or integrate verification into their existing systems, for example integrating the QR code scanner into existing smartphone apps or ticketing operations. Technical information including the formal specification for the QR code and additional resources, is available from the Ministry of Health.
The formal specification for the QR code(external link) — Ministry of Health
Ministry of Health Github page(external link) — Ministry of Health
Businesses must display posters or signage indicating to customers if entry is contingent on having a My Vaccine Pass. These can be downloaded from the COVID-19 website.
Customers must show a My Vaccine Pass before they can enter business premises that require them, this includes showing it for verification if asked.
It is recommended businesses provide staff with wording for customers who do not wish to comply with requirements, so staff are best able to de-escalate a situation. Make it clear when workers should walk away or decide not to continue to engage with a person. Consideration should also be given to what kind of behaviour might mean calling the Police.
Compliance for businesses
There will be a graduated compliance model in place to support businesses as they implement these new requirements, with an emphasis on education first. As with any workplace requirement it is a high trust model. However, based on experience with the alert level framework, businesses can expect strong feedback from their customers and competitors if they do not follow the rules.
As well as meeting the COVID-19 Protection Framework requirements, businesses must continue to comply with all other laws including the Health and Safety at Work Act 2015 (HSWA).
Consider the systems and processes you have in place to keep workers safe and ensure your workers have adequate support, instruction, and information to perform their duties.
You must involve your workers and their representative (including unions) in creating these systems and processes.
Plan for what to do if a person refuses to show their My Vaccine Pass, or becomes angry at the worker who is requesting their My Vaccine Pass.
Some practical steps could include:
My Vaccine Pass is available to every New Zealander who is double vaccinated, and to the small number of New Zealanders who are medically exempt from receiving the vaccine.
Some people have had difficulty obtaining their My Vaccine Pass and have been issued with letters for use until they receive their My Vaccine Pass. These are issued by the Ministry of Health letterhead, and are signed by Dr Ashley Bloomfield, and businesses should sight these to permit customer entry.
There are no circumstances in which a letter from a GP or health provider could be used in place of My Vaccine Pass.
Information on My Vaccine Pass and exemptions can be found on the Ministry of Health website.
COVID-19 vaccine exemptions and certificates(external link) — Ministry of Health