Law change: Privacy Act for the digital age
If you collect, store or use personal information about employees or customers:
• check you meet existing privacy requirements
• get ready for the law change.
News
Personal information: What it is and how to protect it
Privacy laws are changing. This may affect information you collect about staff and/or customers. Check what information your business can and can’t ask for.
Start selling online
Opening an online store extends your market. It’s a chance to connect with customers and build your brand. Get tips for selling products or services online.
The benefits of networking
No matter what stage you’re at with your business, networking can be hugely beneficial and open you up to new opportunities.
Tariff-finder tool for importers and exporters
Compare and assess opportunities in 150+ markets. Plus support and help from MFAT to help you do business overseas.
Test your business idea
Before you invest a lot of time and money into any new venture, it’s helpful to test your idea first.
If you can’t back it up, don’t say it
A new video from the Commerce Commission gives tips for traders on false, misleading or unsubstantiated claims and how to avoid making them.
Customer loyalty: How to build it
It’s not just what you sell that brings in loyal customers. Good customer service is key, including how you handle returns and complaints.
Selling online: Hobby or business?
If you regularly sell online, you are “in trade”. This means paying tax and complying with consumer laws.
Exporters: Get a big tick for your products
Products grown, made or designed in New Zealand are in demand. A FernMark licence is the government-approved trade mark that shows yours is a Kiwi product.
Protect customer information: Free online training
Many businesses collect personal information about customers or employees. Find out your privacy responsibilities with a new 30-minute training module.
New tools answer shop trading, parental leave questions
Should you open on Good Friday and Easter Sunday? Can you or your employee claim parental leave? New tools from Employment New Zealand help you find out.
Guarantees: Why goods must be fit for purpose
There are rules on what you can claim about a product and service you sell — it must fit the purpose customers tell you.
Raising capital online with equity crowdfunding
Reach out to your current customers and get discovered by a wide investor audience with the latest way to fund your business.
Hiring: Contractors vs employees
If you’re an employer, it pays to understand the different obligations you have to employees and to contractors — there are costs to getting things wrong.
How to handle customer feedback on social media
If someone posts a complaint on your business’s Facebook page, would you a) delete it b) discuss it via comments or c) thank them and make contact privately?
How to solve customer problems with design thinking
Design thinking is a business technique used to develop services or products that meet customers’ needs. Here’s how to do it.
What to do if the price tag isn't right
Pricing errors are a delight for customers and a nightmare for traders. Must you honour the incorrect price? Read on…
Free resources to tell your New Zealand story
Being a Kiwi business can be a real selling point overseas. Use these free infographics and high-resolution images and videos from the New Zealand Story agency.
Six mistakes to avoid when bidding for contracts
Bidding for a contract is fiercely competitive. Make sure you aren’t making proposal-killing mistakes that will knock your company out of the running. Read on.