Customer loyalty: How to build it
It’s not just what you sell that brings in loyal customers. Good customer service is key, including how you handle returns and complaints.
News
Selling online: Hobby or business?
If you regularly sell online, you are “in trade”. This means paying tax and complying with consumer laws.
Customer complaints: Fixing delivery problems
Step-by-step advice for sellers on what to do if a customer complains about damaged parcels or delayed deliveries.
Exporters: Get a big tick for your products
Products grown, made or designed in New Zealand are in demand. A FernMark licence is the government-approved trade mark that shows yours is a Kiwi product.
Protect customer information: Free online training
Many businesses collect personal information about customers or employees. Find out your privacy responsibilities with a new 30-minute training module.
Lions Series and RLWC: Advertising dos and don'ts
With two international rugby events about to hit New Zealand, do make the most of the extra tourists. Don’t get caught out by major event advertising laws.
New tool takes businesses on digital readiness journey
This new business.govt.nz digital assessment tool has been co-designed and co-developed with social enterprise Digital Journey. Start your digital journey now.
Grant offers study with best in business
If your business exports or operates overseas, a Prime Minister's Business Scholarship can halve costs of studying at one of the world's best business schools.
New tools answer shop trading, parental leave questions
Should you open on Good Friday and Easter Sunday? Can you or your employee claim parental leave? New tools from Employment New Zealand help you find out.
Guarantees: Why goods must be fit for purpose
There are rules on what you can claim about a product and service you sell — it must fit the purpose customers tell you.
Facebook for business: Tips for your page
If your business is on Facebook — or plans to be — it pays to stay up to date with new features and best practice. Here’s how to get the most from your page.
Raising capital online with equity crowdfunding
Reach out to your current customers and get discovered by a wide investor audience with the latest way to fund your business.
Hiring: Contractors vs employees
If you’re an employer, it pays to understand the different obligations you have to employees and to contractors — there are costs to getting things wrong.
Easter trading: New rules for you and staff
If you’re a shop owner, new rules mean your council may let you open on Easter Sunday. However, you can’t make your employees work that day.
Consumer law: Footing the bill for faulty products or services
Who is responsible for fixing a product if it breaks after the warranty expires? If you say “the customer”, you should read on. See what the law says...
How to handle customer feedback on social media
If someone posts a complaint on your business’s Facebook page, would you a) delete it b) discuss it via comments or c) thank them and make contact privately?