Customer loyalty: How to build it
It’s not just what you sell that brings in loyal customers. Good customer service is key, including how you handle returns and complaints.
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Selling online: Hobby or business?
If you regularly sell online, you are “in trade”. This means paying tax and complying with consumer laws.
Customer complaints: Fixing delivery problems
Step-by-step advice for sellers on what to do if a customer complains about damaged parcels or delayed deliveries.