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Get your business running more efficiently

Focusing on your business’s operations may help you reduce costs, lift cash flow and save time. Here’s how to get started.

Why it's important

As your business grows and evolves, it’s good to keep an eye on how this affects the way your business operates. What worked on day one may not be the most effective way of working a few years, or even a few months, down the track.

Putting time aside to step back from your daily task list to focus on operations can help you put more efficient systems and processes in place. These changes could have a big impact on your business over time.

What it covers

A business’s operations cover all the systems, processes and resources that go into creating products or services.

This includes:

  • how you work with your suppliers and partners
  • how you interact with customers
  • how you order and store goods.

What to do next has partnered with global experts on the New Zealand Business Performance Panel to create a new operations strategy section specifically for kiwi businesses. This section includes five free tools and resources to help you better understand how your business is run and where you can make changes.

You can start by exploring the operations strategy overview page. It’s a summary of all the tools and resources on this topic. From there you can dive deeper into the five areas of operations. The topics covered are:

  • Improving operational efficiency and innovation – How to spot the right time for your business to focus on operations.
  • Ensuring capacity matches demand – Making the most of sales opportunities and avoiding waste.
  • Managing inventory – The pros and cons of holding inventory and tips to save money when ordering stock.
  • Assessing and ensuring quality – Find the right areas to focus on and create a step-by-step process that delivers quality.
  • Managing supply and distribution – Maximise how you work and coordinate with suppliers, partners and customers.

Operations strategy overview

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