A batch of common email addresses, including Paradise, ClearNet and Vodafone, will be switched off at the end of November when Vodafone stops offering email services.
Follow our step-by-step guide to get your business running smoothly with a new email account.
Vodafone will shut down between 200,000 and 250,000 email accounts after 30 November. Many of the people affected will be small businesses and sole traders — especially those who set up their accounts in the late 1990s or early 2000s.
If your email address is on this list, it will stop working after 30 November 2017:
So now is the time to set up a new email account, move all important messages and contacts, and update customers, suppliers and government agencies.
Click on the ‘Preferences’ button at the bottom of the business.govt.nz newsletter you’ve received and type in your new email address.
Plenty of email providers offer a great service, but do your research before deciding. Google (Gmail) and Microsoft (Outlook.com) are popular — and free. Talk to friends, family and colleagues. What do they use? What do they like and not like about their email service? If you’re still unsure, try reading reviews online of potential email service providers.
To help you decide on a new email provider, some things you may want to consider are:
Vodafone offers advice on how to import important information you want to keep, and services like Gmail and Outlook.com have the functionality to do this easily. See the steps below.
It’s also a good time to explore setting up your own domain name, which gives you customised email addresses ending in your business name. Big providers typically offer this paid option, eg a Gmail account that ends @yourbusinessname.nz rather than @gmail.com.
Start working through these steps well before 30 November, to ensure you can transition to a new service before the cut-off date — some of the processes may take a few days.
Auto-forwarding will take up to three business days to activate, so do this well before 30 November. It will work for free for at least 12 months or as long as you are a Vodafone customer.
If you visit a website to use email, eg webmail.vodafone.co.nz or paradise.net.nz, download important emails and contacts — or import these to your new email account — otherwise these will be lost after 30 November. If you use a mail program on your computer, eg Outlook, you won’t lose this information as it’s already downloaded onto your computer. But it’s still worth importing important messages and your contacts to your new email account.
For years Debbie has used the same email address for home and for her beauty products company Organic Beauty — firstname.lastname@example.org. When her business takes off, Debbie realises she needs more professional-looking email addresses for work.
So she registers the domain name organicbeauty.co.nz, and sets up separate email addresses for sales (email@example.com), admin and invoicing (firstname.lastname@example.org), and one for each staff member.
She sets up a website at organicbeauty.co.nz for local sales and also registers the domain name organicbeautynz.com to sell products around the world at a later date.