Policies and procedures Ngā kaupapa here me ngā tukanga

You’ll often (but not always) have both a policy and a procedure for a particular topic – for example, your health and safety policy might be linked to your accident reporting procedure. 

The policy might cover:

• the principles of keeping people safe
• taking time off for illness
• striving for a good work-life balance
• support available for those experiencing personal difficulties, for example family violence.

Your policies and procedures must be consistent with your employment agreements and your employment practices.

Policies and procedures are an important tool in managing your employees. They work alongside employment agreements to make sure both parties are clear on the expectations and obligations of the employment relationship. 

They can:

• reduce the risk that anyone misunderstands the conditions of employment
• ensure fairness
• give you a good reference point to confirm that you’re follow all relevant legislation
• help you get consistency across multiple locations.

Thinking about how you want your business to run, documenting it, and sharing it with your employees, will save you time and money in the long run.

When you’re creating policies and procedures, you should do the following:

• Make sure they are suitable for your business – for example, there’s no need to have a policy or procedure on travel if your staff always work onsite.
• Think about what you’re trying to achieve and the principles you want to follow.
• Draft the policy or procedure, thinking about what is fair and reasonable, and what kind of behaviour you want to drive.
• Think about how you’ll make sure that people are following the policy or procedure.
• Consider how you’ll handle things if people behave in a way that goes against the policy or procedure.
• Consult with employees and union.
• Finalise the policy.
• Publish the policy.

Make sure your employees are aware of your policies, and if you’re making changes or developing a new policy, get their input. 

Your business might benefit from many different policies and procedures. Although not all of them will be relevant to your business, you could consider policies and procedures about:

• code of conduct – this should also cover privacy and conflicts of interest
• discipline, misconduct and employment investigations
• health and safety
• holidays and leave
• hours of work and overtime, including time in lieu and flexible work arrangements
  information security
• internet, email and social media use
• leaving the business
• performance appraisals
• recruitment, including reference checking
• resolving employment issues
• training and development
• travel
• use of company equipment
• how to handle customer complaints.