The business has been run into the ground and the five agents have been through a lengthy unfair dismissal case that has affected their trust in the business and its leaders.
Priya has grand plans for the business, but before she gets down to planning and setting KPIs, she knows she needs to rebuild the team.
First, she arranges a team trip to Auckland to visit one of their biggest hotel partners.
It’s a great chance to get to know her team, and great background for selling to customers.
She plans fun activities and helps team members discover new things about their colleagues.
Back in the office, she schedules regular morning teas. She asks employees to take it in turns to present on a different travel location to their teammates.
She also introduces a buddy system to help solve each other’s work challenges.
After a couple of months, the agency is a-buzz.
Priya knows she can ease off team building and start getting the team involved in working on strategy.