Tracy leaves the day-to-day management to staff, while she works on her vision.
In the next few weeks, she shares plans with the team.
She creates mood boards of colour palettes and fabric swatches, bringing to life plans for the physical space.
When discussing plans to exhibit local art, she invites a local artist to share the inspiration behind her work.
Designers present new versions of the menu and signs. And she hosts a menu-sampling evening for staff, with local musicians lined up to boost quiet, weeknight evenings.
Tracy’s enthusiasm is infectious. Staff are motivated by her energy. They’re stoked to be given the chance to contribute to the project, adding their own ideas to the suggestion box she’s set up in the staff room.
Before long the café is running smoothly.