His junior mechanic, Bryce, is hard working, sociable and keen. It’s time to let him step up and take on more.
Mike asks him to start taking charge of customers when they bring in and pick up their cars.
Sometimes Mike watches from a distance, but is careful to make sure Bryce doesn’t feel that he is being checked up on.
He chats to Bryce about how certain conversations have gone.
He’s available if Bryce ever feels out of his depth, letting him know what sometimes works for him.
When Bryce does a great job of handling a tricky customer, he makes sure Bryce knows.
Bryce is pumped Mike trusts him with customers. He takes on Mike’s advice and really grows.
Mike notices the standard of Bryce’s work even goes up. In a few months, Mike feels confident leaving his business in Bryce’s hands, while he ducks out to the local river