Mia has a lot to lose if her clients don’t get their dream day. And besides, she’s never yet let a client down – and doesn’t intend to start now.
With two agency staff on board to help, at 7am, she pulls the team together for a briefing.
She’s revised the run sheet for the day – responsibilities have been rejigged and tasks reassigned, based on the skills available today. No discussion, no negotiation. There’s very little time and a lot to be done.
Armed with clear instructions, the team feels relieved to know exactly what they’re doing. Before the briefing, they’d felt jittery they wouldn’t pull the day off with a skeleton team.
Mia was right to take charge and prescribe what each staff member needed to do, and when.
The day ran like clockwork and her, mostly inexperienced, team were grateful she hadn’t dropped them in at the deep end.