As Mai’s food truck business has grown, she’s begun holding monthly reviews with the team leader for each truck. These focus on the bigger picture, while an additional quick call each week covers operational details.
Mai ends one of these monthly reviews frustrated to hear about another safety near miss with inexperienced staff using a deep-fat fryer.
She thought she’d solved that problem with staff training and better procedures written up and on display. But her staff have changed since she held the training, and some of the new staff don’t realise how important the processes are.
Mai realises she needs a bit more structure in how she manages and monitors risks.
She goes back to her risk register’s entry about staff using the fryer without training, and makes a note that the immediate solution didn’t work. She adds a plan to monitor her management of the risk better.
Going forward, she'll check in every 3 months, and every time she hires a new staff member.
Mai realises a similar risk might apply to other areas too. She decides to write an introduction pack for new starters that all new staff can use to get up to speed.
She also decides to hold safety training regularly to train new staff and refresh existing staff. She’ll also monitor all the risks in her risk register at least every 3 months so she can check if each solution is still effective.
And for new risks, she’ll think carefully about how to make any solution an enduring one.