Mai’s Wellington-based food truck business has been doing well for a few years now. She started the business as a one-woman operation, and bought a larger truck and recruited three staff as its popularity increased.
She’s thinking about recruiting teams to work in new trucks in other New Zealand cities.
While she takes pride in cooking and preparing the food herself, that won’t be possible when the business operates in several locations. With the increasing demands of running the business, she’s already struggling to supervise the quality of the food.
Mai realises that she has to delegate some responsibility.
She promotes a thorough and reliable staff member to team leader, tasking them with overseeing the day-to-day operations of the Wellington truck.
She also writes down all business processes, from ordering ingredients to closing up the truck at the end of the day.
This written record means that staff in new locations can run the business exactly how Mai wants, even though she can’t be there to supervise. Plus, the documents will be very useful if she ever decides to sell the business.
With trusted staff in place, Mai can now spend more time on the bigger picture. Having time for governance means she feels much more confident about expanding into new cities.