This observation is backed up by the fact that all the paint on the back of the forklift has been scraped off, while the paint on the side is fine.
He brings up his concern with his supervisor, Hemi, who asks him what he thinks should be done about it. Pete doesn’t know, but thinks someone will have a good idea if they put it to all staff.
At the next day’s toolbox talk, Pete and Hemi say what they think is happening and ask all the warehouse staff what they think should be done. There’s a lot of talk between the drivers. At one point, Tom jokingly suggests anyone spotted reversing the forklift without checking over both shoulders should have to buy chocolate for the team.
While Hemi isn’t sure this is the best approach, everyone else thinks it’s a brilliant idea. By the end of the week Chris, Sione and Rob have all had to go to the dairy down the road to buy treats for the team.
A week later, the problem has disappeared and Hemi is happy they managed to come up with a neat solution to what initially seemed like a difficult behaviour to change.