Looking past a person’s age
Instead of focusing on a person’s age, think about their potential and what they have to offer.
People of all ages might:
- be keen to learn and develop new skills
- want to contribute to the workplace in different ways
- look for a new job, including after a break from employment
- look after others, like young children or elderly whānau
- want time out for work-life balance.
Think about:
- each person’s personality, skillset, and how they communicate with others
- your own personality, skills and communication style, and how they affect what you see (or don’t see) in others.
Learning and aspirations
All employees benefit from continuing to learn. Talk with each of your people about how they prefer to learn new tasks or information – for example by reading, by trying something out, watching a co-worker in action, or working on a stretch project with others.
This is called their preferred learning style. Ask your employees about their aspirations and what they want from their work.
All ages value:
- meaningful work
- flexible working arrangements
- learning opportunities to keep skills up to date
- fair treatment.
Changes affecting workers
Workers of all ages feel more motivated and engaged if you ask for their ideas and opinions, and listen to them. This is especially important if something changes and they are directly affected. Explain the reason for any changes – whether it’s a new IT system, health and safety toolbox talk, or a restructure. If it’s an urgent change, explain the reason for the change and why it needs to change now.
Challenge stereotypes
Sometimes we know we stereotype certain types of people. Sometimes we don’t realise we’re doing it. This is called unconscious bias. Both can affect our behaviour and decisions.
You might catch yourself thinking older people aren’t tech savvy or assuming younger people know how to promote your business on social media. Look at the person and their skills, not stereotypes about their age group.
Your team might also be affected by stereotypes and unconscious biases, including about their generation. For example, anyone learning a new IT system will likely make a few mistakes at first.
Worrying about stereotypes could stop them asking for help or admitting to mistakes.
An older worker might worry people will think they can’t learn about new technology. A younger worker might worry people will laugh at them if they struggle with technology.
Help your team bust any age-related myths. Personality and preferred learning style play a bigger part than age. Young or older, some people embrace new challenges and others don’t.
Develop people's skills
Make on-the-job learning and skills development part of business as usual. Encourage all your employees to upskill and to help each other learn.
How people learn
Few people learn effectively if they just listen while someone talks at them. It might save you time in the short term, but will likely take longer to get everyone on board and up to speed.
Be prepared for questions. Allow time for problem-solving and drawing on past knowledge and experience.
It’s a good idea to use real-life situations to help people master new skills, systems or knowledge. Encourage your employees to share examples from their own work – for example, a common task or a customer’s unusual request. Explore together how to solve problems or complete tasks.
How to support learning
Support people who take time to adjust to change. If someone seems overly confident about a new skill or task, check they have they really grasped it.
For example:
- allow time to practice
- arrange coaching with you or a co-worker
- check in regularly
- give feedback.
Combining experience with fresh eyes
Pair people up to learn from each other. A buddy system works best when you pair people of different ages and experiences. They benefit from each other’s perspectives and knowledge. Try to avoid pairing people who might clash or annoy each other.
This approach benefits both your workers and your business.
The combination of experience and fresh eyes can lead to:
- stronger ideas or solutions
- smoother processes
- better working relationships.
Working conditions
Check your premises for ways to make it easier for all people to:
- get around
- do their work
- understand what’s required.
This will also help keep your workplace safe and healthy. Workers of all ages benefit from:
- plenty of light to work by
- easy-access work stations
- option to stand or sit
- larger text in documents.
Making your workplace easier to enter and get around will also benefit any suppliers or customers who visit. They too are likely to be diverse.
Not ready to retire
When business dramatically slows at Harriet’s events company, she must make difficult decisions about her eight employees. Harriet cannot afford to keep everyone on the payroll. During consultation, long-time employee Beth suggests she retires, as she’s now in her early 60s. This would leave Harriet without her trusted bookings manager.
Making fair decisions
When deciding on learning opportunities or flexible work arrangements, check you are being fair about who gets these opportunities.
For example, check if these opportunities are open to workers of all ages, or if you mainly offer training to younger workers, or prioritise flexible hours for people with small children.
It’s illegal to make employment decisions based on age, gender, ethnicity and other personal characteristics.
Even if you don’t mean to treat people unfairly, sometimes hidden assumptions or stereotypes can affect your decisions. If an employee thinks they are missing out because of their age, they are entitled to make a complaint.
You also risk missing out on good options or opportunities for your business.
How to make fair decisions
The best way to make fair decisions is to be clear about your processes and practices, both with yourself and your employees.
Start by picking a common offering – for example flexible work requests, learning opportunities, rewards for good performance.
- think about what you offer. Make brief notes, including which workers typically get it. Check for unconscious bias.
- reflect on how you decide, and think about what needs to change to make it fairer or clearer. Unfair or unclear decision-making leads to problems with workplace culture.
- make those changes.
- talk openly about what’s available and how you decide – a team talk is a good option, but also give people a chance to speak just with you or a trusted colleague. Check that everyone sees the decision process as clear and fair.
Take flexible working as an example.
Being fair doesn’t mean agreeing to (or refusing) every request. It means helping your employees know what to include when applying, and carefully considering each request.
Don’t decide based on why someone wants to work flexibly. Instead weigh up how it could work. Ask people to include details when applying – for example, how they will communicate with co-workers on different hours or locations.
Common mistakes
Keep an eye out for these common mistakes:
- believing stereotypes – people of any age can be open to new experiences and challenges, just as people of any age can be reluctant to change.
- assuming flexible work only appeals to younger people – workers of all ages might want to work flexibly. Make sure your decision processes are fair and clear.
- thinking only older workers make good coaches or mentors – instead pair younger and older workers to learn from each other.
- failing to give employees time to ask questions and try out a new skill, system or piece of knowledge – people learn best when they play an active part. Embrace early mistakes as learning moments. Together work out how to solve problems.
- not making your workplace easy for everyone to get around and do their work – simple tweaks can often make a big difference to your team, plus customers and suppliers who visit your business.
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